The answer is simple, because we truly care about taking care of our customers now and in the future. We have built a Flooring, Furniture and Mattress business based on referrals and repeat customers not deceptive advertising and bad business practices. Our business plan, which we created over 25 years ago and still followed today is centered around 3 words: BIGGER, BETTER, BEST! – BIGGER Selection, BETTER Service, BEST Values!
Currently there are over 50 Big Bob’s Flooring stores all across the country with a full time buyer in Dalton, Georgia. His job is to sit on the doorsteps of the major carpet and flooring mills. As soon as they make their 1st quality running line, overruns, promotional goods and slightly irregular flooring available, our Big Bob’s buyer arranges multiple trailers to be shipped to our stores.
In 2005, we started our Furniture and Mattress concept similar to the way we buy Flooring. We’ve aligned ourselves with Furniture and Mattress Vendors who can provide us the same great name brand Living Room, Dining Room, Bedroom and Office Furniture as well as Mattresses and Accessories you’d find at other stores for less than normal cost. BIGGER Selection and BEST Values, and we supply the BETTER Service because that’s our job! But never ever at retail!!
Since 1983 and to this day our philosophy is to provide a huge selection of in-stock inventory. Due to the fact that we have large showrooms, we’re able to purchase truckloads rather than one piece at a time, passing the savings on to you our customer which means you get more and pay less. We typically offer all items in good, better and best qualities to meet any budget. We are proud to sell over 90% of our customers directly from our in-stock inventory which gives you the ability to take it home TODAY or have it installed or delivered within your time frame! Should we not have exactly what you want, Big Bob’s national buying power has allowed us to sample our showrooms with many additional choices--so you get what you want, every time!
Big Bob’s Outlet prides itself on delivering superior customer service by exceeding the expectations of our clients. Our service representative’s main focus is to identify your needs, explain the products and services we offer that coincide with those needs and deliver both the product and the best customer experience possible. Browse through our online testimonials to hear directly from our consumers. At Big Bob’s Outlet the answer is Yes, what’s the question…
At Big Bob’s Outlet…WE WOW YOU WITH VALUE! Don’t be surprised if you find products on our floors that save you up to 50% or more off the retail price you would have found at our competitors. Since our inception over 25 years ago, this has been our value proposition for our customer and we will never change our commitment to save you money.
100% satisfaction nothing less! Our Promise at Big Bob’s Outlet is to always provide quality products coupled with superior customer service so we may earn the opportunity to serve you, your family and your friends for a lifetime.